World-renowned HR industry analyst, educator, and thought leader Josh Bersin discusses seven practices that underpin high impact HR in our new disrupted world of work. Here are the key takeaways from the article published on his website.

Seven Ways To Pave The Way For High Impact HR In 2021 & Beyond

1. Understand Your People’s Work Lives

The key to a healthy employee experience across their life cycle lies in first understanding how their day-to-day lives unfold and then designing experiences according to the various segments within your business. 

Once you understand the status quo, HR can use these insights to select and tailor tools that help them organize their day and efforts more efficiently, collaborate more effectively, and engage more readily.

2. Leverage HR Tech To Your Advantage

You can use HR technology for far more than just automating processes and streamlining work practices. When it’s chosen and implemented in the right way, tech solutions can drive productivity and foster operational alignment to boot.

3. Drive Digital Transformation From Within

The HR department may seem like an unlikely candidate to spearhead the drive for digital transformation, but it actually makes a lot of sense. Rewards, incentives, engagement, organizational structure – this is the HR landscape, as well as areas in which tech is likely to feature quite prominently. As such, human resources professionals are well-placed to lead from the inside out.

4. Seek Collaborative Solutions

Old-school hierarchies no longer work as well as they used to – the best work gets done in more collaborative ways. High impact HR teams are in the position to lay the groundwork for agile team systems that can better address ongoing development and overarching goal management.

5. Foster a Healthy Company Culture

Moving away from a model of compliance and control, the most effective HR teams instead work alongside company leadership to foster a healthy company culture that is rooted in trust, purpose, accountability, as well as diversity and inclusion.

6. Break Down Silos Between HR & The Rest Of The Business

HR will always deal with ‘classic chores’ like recruiting, onboarding, training, compensation, leave, etc. However, these days there are various employee concerns that span more than one department. This is why HR needs to position itself as an agile consultation group that can also engage with and support the rest of the business when an issue emerges.

7. Upskill Your HR Team Continuously 

Provide your HR team with plenty of ongoing learning opportunities so they can grow and innovate alongside the rest of the enterprise. This can take the form of e-studies, research papers, visits to peer companies, and more.


High impact HR pivots on seven important pillars according to industry expert Josh Bersin. This includes understanding your employees’ work lives, leveraging HR tech to your business’ advantage, and driving digital transformation from within. 

Teams should also seek collaborative solutions, foster healthy company culture, and move to break down silos between HR and the rest of the business while continuously upskilling key employees.