Understanding the role of the product manager enables end users and Alumni administrators to deliver feedback for product enhancements in a solution orientated manner vs a functional manner.

Many people provide feedback such as “Add a button that does x” but the product manager asks why, whats the intent, what are you trying to achieve, what is the impact to the user and most importantly; “Is there a better solution than just adding a button”

In this course, Ken Washington discusses the why and the how around delivering effective feedback to empower companies to have a more active role in the functional development of the tools they use.

The course preview introduces a number of the topics that are addressed providing Alumni Leaders with understanding of the terminology, the toolkits and the process to go from “idea to execution”

Course Preview: (3mins)

Content only available for logged in users